iPhone that keeps disconnecting from Wi-Fi network can happen anytime. But if the issue becomes visible after an iOS upgrade, this is a bit alarming especially when other devices that are connected to the same internet source are working just fine. Cases like this, network-connectivity issues, random software glitches, and post-update bugs can be deemed to be among the possible triggers.
In this post, we have listed frequently used techniques and procedures that are proven to effectively correct Wi-Fi network connectivity issue on iPhone devices. Simply follow the step-by-step troubleshooting guide provided below, and hopefully any of these tricks will be able to fix the issue on your iPhone XS that keeps disconnecting from Wi-Fi network after iOS 13. Read on.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XS Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Troubleshooting an iPhone XS that keeps disconnecting from Wi-Fi network
Given that your internet modem/router is working fine and your distance from the internet source is still within service coverage, then we can proceed with troubleshooting your iPhone XS. Otherwise, reboot (power-cycle) the wireless router/modem if the rest of the connected devices are also having the same issue. If not, then read further.
First solution: Restart your iPhone XS. (soft reset)
Random software glitches transpired after iOS update might have caused the Wi-Fi network service to keep disconnecting on your iPhone XS. And the very basic trick to clear out such glitches is by turning your phone off and on again. To soft reset your iPhone XS, follow these steps:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power off command appears.
- Then drag the power off slider to the right to turn off your iPhone.
- After 30 seconds, press and hold the Side/Power button again until the Apple logo appears.
Wait until your phone is completely back on. If needed, turn your Wi-Fi on by heading to Settings->Wi-Fi menu and toggle the switch to enable the feature. Once connected to the available wireless network, launch your browser or any online services. If the internet connection is unstable and your phone still keeps disconnecting from Wi-Fi network, proceed to the next option.
Second solution: Toggle the Wi-Fi off and on again.
Refreshing your Wi-Fi can also help fix the problem. Just like your iPhone XS device, your Wi-Fi might have been inflicted by random glitches from the recent iOS implementation causing it to act up. To refresh the Wi-Fi functions on your iPhone device, simply turn the Wi-Fi feature off and then on again. Here are the steps:
- Go to Settings from Home.
- Select Wi-Fi menu.
- Toggle the Wi-Fi switch to turn the feature off.
- While your Wi-Fi is disabled, restart (soft reset) your iPhone XS.
- Then head back to Settings->Wi-Fi menu and tap the switch to turn the Wi-Fi feature back on.
Alternatively, you can also perform the Airplane Mode trick to refresh your phone’s wireless radios including Wi-Fi network connections. Here are the steps:
- Launch Settings app from Home.
- Select Airplane Mode and toggle switch to turn the feature on. Doing so will disable all the wireless services on your device including Wi-Fi.
- While the Airplane Mode is enabled, restart (soft reset) your iPhone.
- After your iPhone reboots, head back to Settings-> Airplane Mode and tap the switch again to turn off the feature. Once Airplane Mode is disabled, your phone’s wireless radios will be restored.
Once your phone is already connected to the wireless network, check the Wi-Fi no longer keeps on dropping. Otherwise, move on to the next solution.
Third solution: Forget Wi-Fi network and then reconnect.
A Wi-Fi network that is already corrupted can no longer provide stable internet connection. If this is the underlying cause of the Wi-Fi dropping issue on your iPhone XS device, removing the network from your phone’s system and setting it up again will likely fix the problem. Doing so will give your Wi-Fi network a fresh start. Here’s how you do it:
- Go to Settings from the Home screen.
- Select Wi-Fi menu.
- Tap the information “i” icon next to your wireless network’s name.
- Then tap Forget This Network option then select Forget to confirm.
- We strongly recommend deleting all the saved Wi-Fi networks on your device to avoid any of them from conflicting with the Wi-Fi network you are currently using. Just follow the same steps to delete the rest of the saved Wi-Fi networks.
Once you have successfully deleted all the saved Wi-Fi networks on your device, restart (soft reset) your iPhone XS. When it’s completely back on, head back to Settings->Wi-Fi menu and proceed to set up your wireless network to reconnect.
Fourth solution: Reset network settings
A possible automatic network settings override might have been implemented after iOS 13. And there might be altered values and options that cause conflict with your network connectivity functions. To rule this out, simply restore the phone’s network settings to default to delete possible misconfigured settings. This can be attained by resetting your phone’s network settings. Here’s how:
- From Home, launch the Settings app.
- Select General.
- Scroll down to and tap Reset.
- Select option to Reset Network Settings.
- Enter your device passcode when prompted to continue.
- Tap Reset Network Settings again to confirm the reset.
Your phone will reboot by itself after the reset. Once it’s back on, enable necessary features like Wi-Fi to use them again. Connect to your wireless network and check if your iPhone XS no longer keeps disconnecting from the Wi-Fi network. If the problem persists, troubleshoot your phone further.
Fifth solution: Reset all settings to fix your iPhone XS that keeps disconnecting
If the previous reset didn’t fix the Wi-Fi dropping issue on your iPhone device, consider resetting all settings on your phone. Doing so will delete all customized settings, and restores the phone settings to default. Any inaccurate values and options that possibly triggered the Wi-Fi connectivity issue to occur will be deleted. Here are the steps:
- From the Home screen, select Settings.
- Tap General.
- Scroll to and tap on Reset.
- Select Reset all settings option.
- When prompted, enter your device passcode and then continue.
- Select the option to confirm all settings reset.
Wait until your phone reboots completely. Then proceed to enable the necessary features like Wi-Fi to use them again. Don’t forget to check if the issue has already been fixed.
What if your iPhone XS continues to get disconnected from the Wi-Fi network?
Restoring your iPhone XS to factory default settings and in recovery mode via iTunes are among other possible solutions that you can try to fix your iPhone XS that keeps disconnecting from Wi-Fi network. But since both of these options can result in data loss, it’s for you to decide to continue troubleshooting your phone. If so, you can check our troubleshooting guide section on this website for you to be guided on how to carry out factory reset and restoration via recovery mode on your iPhone XS device. Otherwise, you can contact your internet service provider to escalate the issue. Alternatively, you can also contact Apple Support to report to them what had happened after upgrading to iOS 13 on your device. Don’t forget to provide them detailed information on what has been done on your end so they’ll know where to start and provide you a proper resolution to the issue.
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