Netflix app crashing on iOS device often tied to a device issue rather than the app itself. This is when the app keeps crashing and then brings you back to the menu screen of the iOS handset. Upon using the Netflix app, you will be asked to agree with its terms and conditions. If you choose to disagree, then definitely the app will close. But when the Netflix app crashes right after installing an iOS update on your iPhone, then it is already a different story. In line with that, we have mapped out attainable solutions to fix Netflix app crashing issue and also determine the possible causes for the app crashing issue to become visible after installing iOS 13.3 on your iPhone X device.
Troubleshooting Netflix app that frequently crashes after iOS 13.3 update.
There are various factors that can trigger Netflix crashing issue to emerge on your iPhone X device. This can be due to iOS errors, network connectivity issue, Netflix account-related problem, and/or with the app itself. But then again, there is a great chance the an iOS bug or major software glitches are the underlying causes as the problem becomes apparent after the iOS update on your iPhone X. In order to resolve the Netflix app crashing issue on your iPhone, follow the troubleshooting guides we have lined up below.
But before you start troubleshooting your iOS device, make sure that the iPhone has a stable internet connection as this app requires an excellent data connection for a smooth video streaming on your iOS handset. See to it as well that the Netflix service is available in the area you are currently at as you might be not able to connect to the server if the area is not serviceable. If you are certain that you have a good internet connection and Netflix is available in your area, proceed with troubleshooting your iPhone XS.
First solution: Perform a phone restart to fix iPhone X Netflix keeps crashing after iOS 13.3.
It could just be minor software glitches that triggered Netflix to keep on crashing. Thus, restarting your iPhone will eliminate these glitches and refresh your phone’s system. There are two ways to restart your phone. You can either perform a soft reset or a force restart. The first option is ideal if your phone screen is still responding to touches even when experiencing app crashing issue. To soft reset your iPhone X device, follow these steps:
- Press and hold the Side or Power button and either Volume button simultaneously for a few seconds.
- Release both buttons when you see Slide to Power Off command on the iPhone screen display.
- Then drag the power off slider to the right for a complete device shut off.
- After 30 seconds, press and hold the Side or Power button again until the Apple logo appears on the screen.
On the other hand, you can also carry out a force restart on your iOS device, especially if the screen is freezing or lagging due to the issue on the Netflix app. Note that both methods don’t cause complete data loss, so creating a backup for your device isn’t necessary as of yet. Nevertheless, force restart will forcibly closed apps that are on stand-by mode and dump out cache files stored in your phone’s internal memory. To carry out force restart on your iOS device, follow the steps below:
- Press and then quickly release the Volume Up button.
- Press and then quickly release the Volume Down button.
- Press and hold the Side or Power button and release until the Apple logo appears.
Wait for the phone to be back on completely, and then launch Netflix app again to check if the app crashing issue has been resolved. If not, troubleshoot your iPhone X further.
Second solution: Quit and then relaunch Netflix app.
The Netflix app will start to misbehave when it becomes rogue and corrupt. One possible reason as to why an app will be on this state is if it was left running in the background for a long period of time. Thus, eliminating this factor can help fix Netflix app keeps on crashing on your iPhone X. Just in case the force restart was not able to forcibly closed the Netflix app in the background, you can close this specific app manually. Do the steps below and see if this will help resume Netflix to its working state. Here are the steps:
- From the Home screen, swipe upward from the bottom of the screen and slightly pause in the middle until the App switcher appears.
- Swipe left or right to search for the Netflix app.
- Firmly touch and hold the Netflix app.
- Then tap the minus (-) sign to clear the app.
- If you still see other running apps in the background, might as well close these apps to avoid any of them from conflicting with the Netflix app. Doing so will also prevent these apps from misbehaving in the future.
After closing all the running apps in the background, restart (soft reset) your iPhone X to make sure that all cache files from the corrupted apps will be eliminated. Thus, your phone’s system will be refreshed. Then launch the Netflix app and see if it no longer crashes. If the Netflix app crashing problem continues on you iOS 13.3 iPhone X, move on to the next solution.
Third solution: Reset network settings.
Network connectivity errors can also be the underlying cause for the Netflix app to keeps on crashing and these errors can be ruled out by performing a reset network settings on your iPhone X device. Any invalid network settings configuration causing the Netflix app to become erratic should cleared out in the process. By then network settings will be restored to default. Should you wish to give this method a try, follow these steps:
- Launch the Settings app from the Home screen.
- Select General.
- Scroll down to and tap on Reset.
- Then select Reset network settings from the option.
- Enter your device passcode when asked to continue.
- Then select the option to confirm network settings reset on your iPhone X device.
Your iPhone will reboot by itself after the reset and restores default network settings configuration. This means all saved preferred networks, Bluetooth paired devices, Wi-Fi passwords, and installed VPN settings are also wiped out. Hence, you need to set-up the necessary features like Wi-Fi to use them again. Head to Settings->Wi-Fi to enable, set up, and connect again. Then launch the Netflix app again to see if the crashing issue is already fixed. If Netflix continues to crash, troubleshoot your iPhone further.
Fourth solution: Update Netflix app.
An app update is typically needed to maintain the app’s smooth operation. By the time the app becomes out-dated, it will start to misbehave. And the app will be on its worse shape right after the new system implementation on the iOS device. If you haven’t set your in-apps to automatically update, you can manually check for and install pending apps updates using these steps:
- From the Home screen, open the App Store.
- Select your Apple profile icon.
- Scroll down to the Update section and check the list of pending apps updates.
- Check for Netflix app update, and tap Update button next to app’s name. Doing so will download and install the latest Netflix version on your iOS device.
- Otherwise, tap Update All button to install all pending apps updates at once.
Wait until the installation of the apps updates have been completed. Then soft reset your iPhone X device to make sure that all changes will be implemented accordingly. Then launch the Netflix app again to make sure that the crashing app issue has been rectified. If not, troubleshoot your iPhone further.
Fifth solution: Delete and then reinstall the Netflix to fix the crashing issue on your iPhone X after iOS 13.3.
The crashing issue may persists if the Netflix app itself is completely corrupted. Thus, deleting the erratic app from your phone’s system and reinstalling it afterwards will likely to resolve the app crashing issue on iOS. Here is what you need to do:
- On your Home screen, touch and hold any app icon until all the icons start to jiggle.
- Search for the Netflix app and tap the X on top of the Netflix icon.
- Then tap Delete to confirm the deletion of the app.
- Restart (soft reset) your iPhone X after you have successfully deleted the app.
- Then go back to Settings->Apple Store, key in Netflix on the search field. Then follow the onscreen prompts to install the latest version of the Netflix app.
You need to give your phone another quick restart to make sure that recently made changes will be applied properly. Then open Netflix to check if the problem has been rectified.
Last option: Restore iPhone X to factory default settings. (factory reset)
The iOS update may have ruined your phone’s all settings and caused conflict with Netflix. Should this be the main culprit for the crashing app problem to become visible, restoring your phone’s factory default settings can be a good fix. Note that this process will delete everything from your phone’s internal memory, so creating a backup is necessary. You can secure all your critical files with either iCloud or iTunes. When everything is set, follow the steps below to hopefully eliminate this app crashing issue on your iPhone XS device:
- Go to Settings from Home.
- Select General.
- Scroll down to and tap Reset.
- Select Erase all content and settings from the given options.
- If prompted, enter your device passcode and then continue.
- Then select the option to confirm factory reset.
All erratic values and options on your phone’s settings, major software glitches, and tough iOS bugs should also be eliminated by the process. Once the factory reset has been completed, follow the onscreen prompts to set-up your iPhone X as new again. By then, you can proceed reconfiguring your phone’s settings according to your preference, but make sure not to enable content restrictions on your device particularly for the in-apps. Once you have reinstalled in-apps on your iPhone X, check your iOS Netflix app to see if the app doesn’t keep on crashing anymore.
Is Netflix still keeps on crashing?
After exhausting all the given solutions above and the crashing problem still persists, the issue might not be rectifiable in your end. Thus, you need to contact Netflix Help Center to escalate the issue. Though we mentioned that the possible trigger is on with the iPhone itself, there is still a chance that the app crashing issue is account-related. Also, you can seek further assistance from Apple Support as the problem started after installing the latest iOS version on your iPhone X device. Don’t forget to relay everything to the representative you will be speaking with so you will receive the appropriate resolution needed.
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