In aim to provide better user experience by adding more features, fixing bugs and improving security measures, major software updates are often released by smartphone manufacturers. Recently, Apple released iOS 13 as their newest iOS version. However, the benefits that you can get on a software update has been counter parted with unpleasant issues. One of them is a post update error that causes an iPhone to be stuck on black or blank screen after updating to iOS 13.
In this post, we’ll review some of the useful workarounds that would help you fix if you’re one of the unlucky iPhone users who experienced similar problem. You can learn more information and the detailed process as you’ll read further.
Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
First solution: Force restart your iPhone.
Dreaded problems like an iPhone that’s stuck on black or blank screen could be a result of misbehaving apps or random glitches. These post-update bugs gradually affects your phone’s system and part of which will attack hardware functions, causing relevant symptoms to occur. In order to kill these bugs that acts like a virus on your phone’s system, a simple reboot might help. Should the issue be caused by minor system lapses, performing a force restart will perfectly handle the case. This process removes common system errors and refresh the system. Here’s how it’s performed:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
It may take a while before the Apple logo shows up so you can add a few more seconds to see if this process will be successful. If so, allow your phone to boot up completely then update outdated apps to remove those glitches caused by incompatibilities with the new software. Doing so will align the functions of the app towards the new software and fixes in-app errors. Just follow these steps:
- From the Home screen, tap on App Store to open it.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon on the top right corner of the screen.
- You should see the account details.
- Scroll down to the Available Updates section.
- Tap on Update next to the app to update individual apps.
- Tap on Update All to update all apps simultaneously.
Second solution: Connect your iPhone to a power source.
Software bugs could also cause apps to go rogue. These erratic apps will consume more battery power than the normal operating apps. If that’s the case, there’s a chance that your phone’s battery juice has run out unexpectedly due to the misbehaving apps. To remove this from among the possible trigger why your iPhone is stuck on a black or blank screen, it is best to connect your device to a power outlet. Just use the Apple-supplied lightning/USB cable and charger. If there’s no available, you can use any third-party charger that’s compatible with your iPhone. Allow at least 30 minutes and wait until you see a charging indicator on your phone’s screen. If you’ll not see any indicator that it’s charging after 30 minutes, perform a force restart while it’s connected to the power source. This will help force close those erratic apps that may have been hindering proper power distribution.
If you manage to get a charging indicator, allow your phone to charge up. You can also update the apps by this time. Just follow the indicated steps above.
Third solution: Perform a recovery mode restore on iTunes.
If the issue is still unresolved by this time, chances are your phone has been affected by a complex system error. Faulty software updates are inevitable as it depends on the phone’s system on how it implements the changes. Some errors are just tough enough to withstand simple solutions and may not be incurable at all. The best way to handle this problem is to restore your iPhone via iTunes by performing recovery mode restore. To initiate this process, you’ll need to prepare a Mac or Windows computer with the latest iTunes installed. Also, make sure that your computer’s operating system is running on the latest version. Once these requirements are met, follow these steps to restore previous backup that you’ve created prior updating to iOS 13:
- Using the supplied USB/Lightning cable, connect your iPhone XS to the computer then open iTunes on your computer.
- Press and release the Volume up button quickly.
- Press and release the Volume down button quickly.
- Then press and hold the Side button until you see Recovery Mode on your phone. Do not release the Side button if you’ll see the Apple logo screen as you will need to enter recovery mode to restore your device.
- Once iTunes prompts you to Restore or Update, select Restore. This will allow iTunes to download the software for your device. Your phone will exit recovery mode if the download takes more than 15 minutes. If that happens, just repeat the steps to enter recovery mode again.
Do not disconnect your phone and keep it connected until the entire restore process is finished. On-screen prompts will tell you if it is safe to disconnect your iPhone from the computer.
Fourth solution: Perform a DFU mode restore on your iPhone.
Fatal system error may have been lurking to the core of your phone’s system and is the reason why your iPhone is stuck on black or black screen up to this point. Procedures like Device Firmware Update (DFU) mode restore, the most in-depth type of restore that you can do to your iPhone might come in handy. This is a state where it allows your device to communicate with iTunes even when bootloader is not sync or activated. Take note that you can only perform this procedure if your iPhone has not incurred any physical damage such as accidental dropping or submerged in the water as it may result to a fully unusable device. If you’re sure about it, here’s how it’s done:
- Connect your iPhone XS to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer.
- Press and quickly release the Volume up button.
- Press and quickly release the Volume down button.
- Press and hold the Side/Power button until the screen goes black.
- After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button.
- Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone XS shows up in iTunes.
- Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.
To exit DFU mode, simply perform a force restart on your iPhone.
Contacting Apple support for further assistance will be your next option should the solutions fail in fixing the problem. An iPhone that’s stuck on black or blank screen after iOS 13 update could also be attributed by a hardware damage. If for any instance that your device has been dropped accidentally in the past, you may need to bring it to the nearest service center in your area for further checking.
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